Enjoy all the benefits of Premium Collaborative Enterprise Support as well as the ability to have a local check point engineer for service-critical feedback. Get extensive access to our large self-service knowledge base and a promised 30-minute response time to Severity 1 issues. Check Point Support`s mission is to help you maximize your technology to gain a competitive advantage in your business. Direct Enterprise Support provides direct support by check point experts so you can get the most out of our solutions. Get fast escalation, access to a premium support technician, and expert access to our self-service knowledge base. Not only do our experts understand your needs, but they can also anticipate them. With a wide range of support programs for customers and partners, Check Point Support strives to help you maximize your technology to gain a competitive advantage in your business. . . .